Can I claim to replace my taxi after a non-fault accident?

We appreciate that Taxi drivers rely on the 24-hour availability of their vehicles to run their business and if you are involved in a non-fault accident and your taxi is un-driveable, you are going to need a fully equipped and plated replacement – fast.

If you have a non-fault accident in your taxi, Car Call and our partners can repair your vehicle and provide you with a fully equipped and plated replacement to use without a claim on your taxi insurance. This enables you to stay on the road but avoid a potentially expensive additional claim on your insurance history.

We can arrange for a suitably equipped vehicle of similar size to your own to be delivered to you typically within 3 hours (if your vehicle is un-drivable) of starting your claim with us. Whether you drive a saloon, people carrier or even a black cab, we can usually find the type of vehicle you need.

We and our partners recover the costs on your behalf directly from the at-fault driver’s insurer.

Call us 02392 484 244 to find out more.

Taxi repairs at a repair centre you can choose

We will organise repairs to your taxi on a credit repair basis at one of our approved accident repair centres or at a repairer of your own choice.

Do you provide help with compensation?

If you are looking to recover lost earnings or damaged possessions, we can put you in touch with the solicitors we work with who can sort this out for you.

They can also pursue a claim for injury compensation if necessary. We always look to achieve the best possible compensation settlement for our customers.

We will notify your insurer

Your insurer will be notified for “information purposes only” as required by the terms and conditions of your policy, but they will not deal with your claim.

If you would like further information or advice regarding our taxi accident assistance, call 02392 484 244 or complete our the online form using the button below.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.

No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury