Vehicle accident recovery

Get your vehicle recovered today without a claim on your insurance policy (if you are not at-fault) and we can also arrange your repairs, a replacement hire-car and your legal assistance.

Call 02392 484 244 and we will be happy to help.

Why thousands of people every year use our service

It may seem unfair, but the fact is – a non-fault insurance claim will mean that you not only have to pay your excess before your repairs are started, but you are likely to lose your annual no-claims bonus and the cost of your policy may well increase as a result.

Our customers don’t have any of these disadvantages because we provide their assistance independently of their insurer and without any claim being made on their policy.

Anyone who is not at-fault for an accident can use our service as an alternative to a claim on their car insurance policy. We and our partners simply recover the costs of the assistance we provide directly from the insurer of the person responsible.

Comprehensive accident assistance

It does not matter what type of policy or insurance cover you have, we provide the same range of services to all our customers.

  • We arrange the recovery of your car to an approved accident repair centre

  • We provider a comparable replacement hire-car for you to use

  • Your hire-car is delivered typically within 3 hours (if your vehicle is un-drivable) of accepting your claim

  • Your own car is repaired at one of our approved accident repair centres or at a repair centre of your own choice

  • All repairs to your vehicle are fully guaranteed and carried out according to your manufacturers specifications

  • Legal assistance is provided for you by our partner solicitors, who can recover lost income or pursue an injury claim on your behalf

  • Help is available 24/7 with all your claim queries

To get your car recovered and start your independent accident claim today, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered, and information given on this page is provided by Car Call and its partners, no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.

No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury