Road accident, vehicle recovery and accident repairs

Car Call and its partners provides comprehensive accident assistance for anyone involved in an accident that was not their fault.

We and our partners work independently of any insurer and recover the costs involved directly from the at-fault party’s insurer on your behalf.

If you make a non-fault claim on your own insurance policy, it is likely to end up costing you money, for two key reasons: -

  • You may initially have to pay the full excess amount on your policy

  • Your next insurance premium is likely to increase as a result of your claim

We help drivers make non-fault claims independently of their insurers.

Because you are not making a claim on your own insurance policy, you do not have to pay the excess and your no-claims bonus does not change.

To find out how we can assist you right now, call 02392 484 244 and we will be happy to help.

You receive a comparable replacement hire vehicle

We aim is to get our customers mobile again in the shortest possible time. For example - we can typically deliver a comparable replacement for your un-roadworthy vehicle within 3 hours of accepting your case.

Get your vehicle repaired by an approved repair centre

We have a network of UK accident repair centres which we have chosen based on their high standard of repairs and customer service.

Alternatively, if you would like your vehicle repaired at a specific garage, that's also no problem. Just tell your claims advisor and we will make all the arrangements for you.

Do you need legal advice?

Sometimes you will need the assistance of a solicitor to ensure you are able to recover the losses you are entitled to.

If you have any un-insured items in your vehicle, such as tools or other valuables, the solicitors we work with can look to recover the cost of these items on your behalf.

Also if you have been unfortunate enough to be injured, they can help you pursue a claim for personal injury compensation. If your claim is successful, you can be assured that you will receive the best possible settlement for your particular injury.

To find out more about our service, call us on 02392 484 244 or submit an enquiry from this page and we will call you back.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.

No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury