Disabled access courtesy car

If you have had an accident in disabled access vehicle, getting a suitable courtesy car can often be difficult and in some cases impossible. Call us on 02392 484 244 for help and advice with your accident claim.

We appreciate how important it is for our disabled customers to remain mobile if their vehicles have been damaged in a road accident. This is why we always endeavour to provide the right type of courtesy vehicle while we deal with the repairs for your vehicle.

We and our partners help thousands of people every year make accident claims independently of their insurers. If you have been involved in an accident that was not your fault, we and our partners can provide you with all the usual support and assistance you would hope to get from your insurer, and more.

We act independently of your insurer, so you do not have to make a claim on your own insurance policy and the costs associated with your claim are recovered directly from the at fault drivers insurer on your behalf.

Dealing with your accident claim in this way enables us to provide a claims service that is tailored to your specific needs, rather than being restricted by terms of your insurance policy.

This also means that you will almost certainly not have to pay the excess on your policy and your renewal premium should not increase as a result of your accident claim.

How our claims service helps our disabled customers

The aspect that helps our disabled customers the most, is that we always endeavour to provide an adapted vehicle that is similar to your own.

If we handle your accident claim, we will look to provide you with the following services:

  • We endeavour to provide a comparable replacement for your Motability vehicle

  • Your replacement vehicle will be delivered to you typically within 3 hours (if your vehicle is un-drivable) of starting your claim

  • Repairs will be arranged at an approved accident repair centre or at a repair centre of your choice if required

  • If you were carrying mobility aids such as a wheelchair or walker at the time of the accident, the solicitors we work with can look to recover the cost of these items for you if they were also damaged

  • If you have sustained an injury, we can look to pursue a claim for compensation if required

  • You receive 24 hour help and advice with your accident claim

If you would like further information or advice regarding your accident, simply call 02392 484 244 or just complete our simple online form using the button below.

No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury