Car accident recovery and repair services

If you need your vehicle recovered after an accident and you were not at-fault, Car Call and our partners can recover and repair your vehicle without making a claim on your car insurance policy.

Call 02392 484 244 to get your car recovered now.

About our independent accident assistance service

All motorists have to be insured in order to protect themselves from the high cost of vehicle repairs following a road traffic accident. However in the case of a non-fault accident, it will usually end up costing you money - when it shouldn’t cost you anything.

If you make a non-fault claim on your car insurance policy: -

  • You will almost certainly have to pay your excess up-front

  • The cost of your insurance is likely to increase because of the claim

You however, can be like the thousands of other drivers we help every year and use our independent non-fault claims service to avoid these unreasonable extra costs.

We will organise the repairs to your vehicle, provide a replacement hire-car and arrange professional legal assistance if you need it. All the costs associated with your independent non-fault claim are recovered directly from the at-fault driver on your behalf.

What we provide for you

Because your insurer does not deal with your claim, all our services are available to you regardless of the type of cover you have on your policy.

Our claims service includes: -

  • Recovery of your vehicle to an approved accident repair centre

  • A comparable replacement for your vehicle for the duration of your repairs

  • Your replacement vehicle is delivered typically within 3 hours (if your vehicle is un-drivable) of accepting your claim

  • Damage to your vehicle is assessed by an independent automotive engineer

  • We arrange for your vehicle to be repaired at an approved accident repair centre or at a repairer you choose yourself

  • We will arrange legal assistance with your claim

  • We and our partners recover the costs associated with your claim directly from the at-fault drivers insurer

To recover your vehicle and start your non-fault accident claim, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.

No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury