Small hatchback courtesy car – no thanks, get a car hire after your accident

If you have been involved in accident, the last thing you need is to have to drive around in a cramped old hatchback because that’s all you’ve been offered as a courtesy car while yours is repaired.

The law states that if you have been in a collision with another vehicle and it is not your fault, their insurer has to cover all reasonable costs to ensure your life is restored to normal after the accident. This includes you being provided with a replacement vehicle that is similar to your own.

Forget your insurer - make your accident claim independently

Our claims service is completely independent of any insurer, so you are not making a claim on your insurance policy.

We provide a comprehensive range of accident related services for you, including arranging your car repairs and providing a comparable replacement hire car for you to use during the repair process.

We appreciate how stressful and disruptive an accident can be to someone’s life. This is why you will have an experienced claims advisor allocated to your particular claim, ensuring your claim gets looked after personally, rather than just an indifferent call centre employee.

Our service provides an alternative to a claim on your own insurance

Thousands of people choose our services every year. We basically resolve all your accident related issues and when your repairs are complete, we and our partners recover the costs directly from the at-fault driver’s insurer on your behalf

Our service provides the following: -

  • You will have no excess to pay on your policy

  • Your no-claims bonus will be protected

  • You will receive a comparable replacement hire car

  • Your replacement car can be delivered to your home or place of work, typically within 3 hours (if your vehicle is un-drivable) of accepting your claim

  • Your repairs will be carried out at one of our approved accident repair centres, or at a repair centre of your own choice

  • We arrange legal assistance with your accident related issues

  • We will recover the costs of the services provided directly from the at-fault drivers insurer on your behalf

If you have any queries regarding the circumstances of your accident or you would like to know if we can help, call 02392 484 244 now.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.

No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury