Car accident legal advice

If you have been involved in a road accident you may find that you need to seek legal advice. Car Call are not solicitors and do not provide legal advice, however we may be able to arrange legal assistance for you as part of our non-fault accident assistance. To find out how we can help you, call 02392 484 244 and we will be happy to help.

It may be in your interests to use an accident claims specialist such as Car Call and our partners as we may be able to arrange assistance as an alternative to a claim on your car insurance policy.

What information will I need?

At the accident scene you will need to collect the names, addresses and contact numbers of all the individuals involved in the accident.

In addition to this you should make a note of the make, model and registration numbers of the cars involved, particularly if the police are not at the scene. Having the registration number is a good safeguard against someone who gives you false contact information, as the police should be able to trace the owner of the vehicle from the Driver and Vehicle Licensing database.

You will also need to get contact details of any witnesses to the accident. This could prove to be vital if there is any kind of dispute regarding liability.

Make notes about the circumstances as soon as possible after the accident, while everything is still fresh in your mind. Taking photographs of the damage to vehicles, their final resting places and their positions relative to each other from several different angles can also help to establish who may have been at fault.

If the police are at the scene make a note of the names of the officers who are attending.

Free specialist accident advice

If you are not sure whether you are able to make a claim then you should speak to one of our claims specialists at Car Call and they will be able to let you know what options you have available to you and if necessary put you in contact with the solicitors we work with.

Because we deal only with road accident related claims it means that no matter what the circumstances of your accident, we can usually help.

If you choose to pursue a claim with us, whether it is successful or not you will not incur any costs. You will still need to inform your own insurer but only for information purposes, and because we manage the claim on your behalf then it does not affect your no-claims bonus and you won't have to pay any excess.

If you need to make an injury compensation claim then the solicitors we work with will ensure that you get the best possible settlement for your injury and you will receive the entire amount due to you, without any deductions.

If you have been involved in a car accident that was not your fault you may be able to claim compensation. Please give us a call us on 02392 484 244 , and one of our experienced claims advisors will be happy to assist you.

No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury