National Car Accident Recovery and Repair Services

Car Call have a national network of quality approved accident repair centres and recovery operators who can provide recovery and repair of your vehicle if you were not at-fault for the accident you were involved in.

Just call us on 02392 484 244 with the details of your accident and we can arrange the recovery and repair of your damaged vehicle, as well as providing you with a comparable replacement hire-car – all without a claim on your own insurance policy.

About non-fault accident claims and your insurance

If you have had an accident that is not your fault, our independent national non-fault claims service enables you to get top quality accident repairs and assistance but without the disadvantages of a claim on your own car insurance policy.

The key disadvantages of a claim on your own insurance: -

  • You will almost certainly still have to pay your insurance excess

  • Your next insurance premium is likely to increase as a result of the claim

  • You may not be guaranteed a comparable replacement hire-car

Many people are not aware that there is an alternative to using their own insurer to deal with the many issues surrounding a non-fault accident claim. We manage all the services you need and recover the costs directly from the insurer of the at-fault driver.

In addition to this, we genuinely believe that we and our partners can provide you with an excellent accident assistance service, as well as saving you money by not claiming on your own insurance.

Comprehensive accident assistance

Compare the benefits our service to those of your insurer and you will see the clear advantages of our service:-

  • There is an alternative to a claim on your own insurance policy, so your no-claims discount will not be affected

  • No claim on your policy means no excess to pay

  • We and our partners recover the costs back from the at-fault driver’s insurer on your behalf.

  • We arrange the recovery and repair of your vehicle at an approved accident repair centre or at a repairer you choose

  • We will arrange for a comparable replacement hire vehicle for you, rather than something that may be too small or unsuitable

  • The solicitors we work with can recover out-of-pocket expenses or look to pursue a claim for injury compensation on your behalf

To find out more about our national accident recovery and repair services - please call 02392 484 244 or make an enquiry using the links on this page.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.

No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury