Who pays for vehicle recovery after an accident

Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.

Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

Who pays for my vehicle recovery?

If you are not ‘at-fault’ for an accident, we and our partners can recover your vehicle from the scene, organise your repairs, provide a replacement hire vehicle and provide legal assistance.

With all costs recovered directly from the at-fault drivers insurer on your behalf.

To get your car recovered and your accident resolved without a claim on your car insurance, call 02392 484 244 and see how our assistance compares to a claim on your policy.

So, I have an alternative to a claim on my car insurance?

If you are not the person responsible for the accident - yes you do.

Our independent accident assistance provides you with the assistance you need following a road accident – just like your insurer.

You will have to inform your insurer for ‘information purposes only’ so that way they know not to start a claim and you have fulfilled the terms and conditions of your policy.

By using our service instead of your insurer, you get the assistance you need, but with no excess to pay and without affecting your annual no-claims bonus.

We and our partners will recover the costs of your assistance directly from the at-fault driver’s insurer on your behalf.

How is this better?

Well it’s up to you, but thousands of people every year get the following benefits without a claim on their car insurance.

  • You have an alternative to a claim on your car insurance

  • Your car is recovered and taken to an approved repairer

  • No excess to pay or loss your no-claims bonus

  • We deliver a comparable replacement for your damaged car

  • Your replacement is delivered typically within 3 hours (if your vehicle is un-drivable) of accepting your claim

  • Repairs are carried out at one of our approved accident repair centres

  • Our partner solicitors will provide assistance with all your accident related legal issues

  • Assistance 24/7 with all your claim enquiries

To get your vehicle recovered and find out more about our accident assistance, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered, and information given on this page is provided by Car Call and its partners, no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.

No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury