Uber Taxi insurance claims

We all need insurance to protect ourselves from the high costs involved in resolving the aftermath of a road accident.

If you make a driving mistake in your Uber Taxi, you claim on your insurance, it gets resolved and you will probably have to pay more for your insurance next time – we all accept that.

But what if the accident is not your fault – should you accept an increase in your insurance then?

Car Call and its partners provide a full accident assistance service for private hire Taxi drivers, Fleet operators and almost anyone following non-fault road traffic accidents.

Our accident assistance is provided independently and there is no-need to make a claim on your insurance policy because we and our partners recover the costs involved directly from the at-fault driver’s insurer.

The advantages of our independent claims assistance

If you make a non-fault claim on your Taxi insurance policy, the cost of your insurance is likely to go up.

In addition to this, if you have an excess on your policy you will still have to pay this up-front before your vehicle is repaired. This money should be refunded to you at a later date, but it could be months before you get it back.

We appreciate that many people also prefer to use a garage that they know and trust to get their vehicles repaired. Your insurer may only offer you a specific repairer and you may find it difficult or impossible to use the garage of your choice.

As an Uber Taxi driver, you may use a prestige or perhaps an MPV as your business vehicle. Your insurer may not be able to provide the type of vehicle that you need as a replacement.

Our hire provider has a large range of vehicles available, including saloons, prestige vehicles and even MPV’s, the majority of which are less than 6 months old. Our service enables you to get the type of replacement vehicle you need and they are typically delivered on the same day you start your independent accident claim with us.

Will my insurer be informed about the accident?

We will contact your own insurer and let them know about your accident ‘for information purposes only’ so that they are made aware of the accident but do not take any action on it.

This means you do not add another claim to your claims record and so your future insurance premiums should not be affected.

The services we provide

We believe is our service is equal to, if not better than the assistance you would receive from any good insurer. Our service enables you to: -

  • Avoid a claim on your own Taxi insurance. We will report the accident ‘for information purposes only’ so the terms of your policy are met and it is clear that we are handling things for you

  • Your Taxi will be recovered to an approved accident repair centre or a repair centre of your choice

  • Your Taxi is repaired according to your manufacturers specifications and the repairs are fully guaranteed

  • We arrange a quality comparable replacement plated Taxi to use if yours is unroadworthy and/or being repaired

  • Replacement vehicles are typically delivered on the same day that you start your claim with us

  • Legal assistance can be arranged for the recovery of expenses, lost earnings and also claims for personal injury if appropriate

  • Costs for all our services are recovered directly from the at-fault driver’s insurer

If you have had a non-fault accident in your Uber Taxi, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.

No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury