How does Accident Management work?

Our Accident Management service works by providing motorists with a cost effective alternative to a non-fault accident claim on their own insurance policies. To find out how to get your vehicle repaired without having to pay the excess on your policy, call 02392 484 244 and we will be happy to help.

How we deal with your non-fault accident claim

If you were not responsible for the accident you were involved in, we can independently arrange and manage all the services you need to resolve your accident issues. Costs associated with your claim are recovered directly from the at-fault driver’s insurer on your behalf.

By not claiming on your own insurance policy, this means that you will not have to pay the excess on your policy and your next annual premium should not be affected by your claim.

Thousands of motorists have reaped the benefits of our non-fault accident claims service.

Our Accident Management process works like this:

  • The details of your accident will be taken by a claims advisor

  • The other parties involved will be contacted and liability established

  • If you were not at-fault, we will arrange a comparable replacement for your vehicle

  • Your replacement vehicle will be delivered to your home or place of work

  • The damage to your vehicle will be assessed by an independent engineer

  • Your damaged vehicle will be repaired at an approved accident repair centre

  • Recovery of expenses, lost earnings or claims for a personal injury will be dealt with by the solicitors we work with

  • On completion of your claim, the costs will be recovered directly from the at-fault drivers insurer on your behalf

To take full advantage of our Accident Management service, contact us on 02392 484 244 and we can get your claim started straight away.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.

No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury