Accident Management Claim




Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

By using our Accident Management service, you are able to get the assistance you need – as an alternative to a claim on your own car insurance policy.

We and our partners provide replacement vehicles, arrange your repairs and and legal assistance instead of making no fault claim on their car insurance.

Typically, this is because a no-fault claim on their insurance policy means they must pay their excess up-front, lose their no-claims bonus and the cost of their insurance is likely to increase – even though the accident due to another person’s careless driving.

Our Accident Management service is provided independently of all insurers and allows you to resolve the consequences of an accident without having to make a claim on your own car insurance policy.

To find out how our assistance compares to the services offered on your car insurance policy, call 02392 484 244 and we will be happy to help.

What does accident management mean?

We and our partners independently provide the assistance you need after an accident, instead of your insurer.

The difference is, you do not have to pay your excess, your no-claims discount is un-affected and your future insurance premiums should increase because you are not making a claim on your policy.

It makes no difference to us whether services such as a replacement hire-car or legal assistance are not included on your insurance policy because we act independently of your insurer and provide these services to all our customers anyway.

The cost of the assistance we provide is recovered directly from the at-fault drivers insurer on your behalf.

How we and our partners assist you:

  • We provide a comparable replacement vehicle and deliver it to your home or place of work typically within 3 hours (if your vehicle is un-drivable) of accepting your claim

  • The damage to your vehicle is assessed by an independent automotive engineer

  • Your repairs will be carried out at one of our approved accident repair centres or at a repair centre of your choice

  • Our partner solicitors will provide legal assistance to recover lost earnings, expenses or pursue a personal injury compensation claims if required

  • Our claims team are available 24/7 to keep you up-to-date



To find out how our accident management service compares to a claim on your insurance policy, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered, and information given on this page is provided by Car Call and its partners, no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury