Will I get a replacement taxi after an accident?

This will depend largely on whether your insurer has access to specialist hire-vehicles like plated taxi cabs - and also the type of cover you have.

The law entitles you to receive a suitable replacement for your vehicle in the event of an accident that is not your fault, but that does not necessarily mean your insurer will be able to provide one.

Get a guaranteed replacement taxi without a claim on your insurance

Car Call have been helping both fleet and independent taxi drivers for over 10 years now. We appreciate how important is to keep your taxis on the road and also that it is important to keep your day-to-day running costs to a minimum.

Our non-fault accident management service provides exactly that -..

We manage your entire accident claim independently for you. There is no need to add another insurance claim to your claims history and give your insurer an excuse to put up your annual insurance costs.

We have a wide range of plated vehicles available to replace your Taxi in the event of an accident. Your replacement will typically be delivered to your home or place of work within 3 hours of starting your claim, so you can get back to work as soon as possible.

Complete accident assistance for your taxi operation

Anyone involved in an accident that was not their fault is entitled to get the help that they need to reduce the disruption to their business and their family.

We and our partners help thousands of drivers every year by enabling them to receive the following benefits without a claim on their own insurance policies:

  • There is an alternative to a claim on your own taxi insurance policy

  • You have no excess to pay

  • Your future insurance premiums should not be affected

  • You will receive a comparable replacement plated taxi cab to use while yours is repaired

  • Replacement taxis are delivered to your home or place of work typically within 3 hours (if your vehicle is un-drivable) of accepting your claim

  • Your damaged taxi will be repaired at one of our approved accident repair centres or at repair centre of your own choice

  • All your taxi’s repairs are fully guaranteed

  • We arrange professional legal assistance with the recovery of lost earnings, travel expenses, damaged property and help with claims for compensation

  • We can even report your ‘fault’ accident claims to your insurer to save you time

  • Help and advice from our 24 hour help line

Whether you just need a replacement taxi or you would like us to handle your entire claim, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.

No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury