Car recovery and repair after a non-fault accident




Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.

To get your car recovered after an accident call 02392 484 244 and we arrange for your car to be up-lifted from your location.

If you were not responsible for the accident, we can independently provide you accident assistance for you – without a claim on your car insurance policy.


What is independent accident assistance?

We provide the assistance you need following a road accident – just like your insurer.

But unlike your insurer, you get the assistance you need and there is no excess to pay and the cost of your next policy will not increase – because you are not making a claim.

We and our partners recover the cost of your assistance directly from the at-fault driver’s insurer on your behalf.

You will have to inform your insurer for ‘information purposes only’ of the accident and to make them aware that we will be handling your claim. Apart from that, your insurer is not involved at all.


Everything you need

Thousands of people every year get the benefit of our comprehensive accident assistance each year.

  • You have an alternative to a claim on your policy

  • Your car is recovered and taken to one of our approved accident repair centres

  • No excess to pay or loss of your no-claims bonus

  • You receive a comparable replacement hire-car

  • Your hire-car is delivered typically within 3 hours (if your vehicle is un-drivable) of accepting your claim

  • Repairs are carried out at an approved accident repair centre

  • Our partner solicitors will provide any legal assistance you need with your claim

  • Assistance 24/7 with all your claim enquiries



To get your vehicle recovered and repaired without a claim on your insurance, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered, and information given on this page is provided by Car Call and its partners, no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury