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Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.

Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

Many people look for the assistance of a claims management company to get their vehicles repaired after non-fault accidents because it means they don’t have to make a claim on their insurance and pay their excess.

Car Call and its partners have been helping motorists do just that for over 10 years now – so we know a thing or two about arranging exactly the assistance our customers need at this stressful time.

To find out how our claims assistance compares to a claim on your insurance policy, call 02392 484 244 and we will be happy to help.

Our customers are often surprised to learn that they actually have an alternative to a claim on their insurance that enables them to get their car repaired, a comparable replacement and legal assistance – when they are not at-fault.

How our Claims Management service benefits you

We and our partners act completely independently of all insurers. So even if your policy does not offer a comparable replacement hire-car or legal assistance - our service does. In fact our service is not subject to any of the limitations of your insurance policy.

By using our service it also means you do not have to make a claim on your own insurance policy and so you do not have to pay your excess, your no-claims bonus is not affected and the cost of your insurance at renewal should not increase due to a claim on your policy.

When you use our service, the only contact you make with your insurer is to notify them of your accident for ‘information purposes only’. This is a requirement of your policy, but from this point onwards - we and our partners organise everything. Once everything is resolved for you, our partner solicitors will recover the costs on your behalf - directly from insurance provider of the person responsible.

How we and our partners assist you:

  • We will take the details of your accident, establish the liability and then start organising everything for you

  • We arrange for a comparable replacement hire-car to be delivered to your home or place of work typically within 3 hours (if your vehicle is un-drivable) of accepting your claim

  • The extent and potential cost of the damage to your vehicle is assessed by an independent automotive engineer

  • Repairs are the arranged at an approved accident repair centre or at a repair centre of you prefer

  • Legal assistance is provided for all customers by our partner solicitors. They will deal with issues such as lost earnings, expenses or claims for personal injury if required

  • Our claims team are on hand 24/7 to answer any queries regarding the progress of your repairs

To take advantage of our Claims Management service today, contact us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered, and information given on this page is provided by Car Call and its partners, no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.

No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury