Replacement vehicles following an accident

If your insurance policy offers a replacement vehicle in the event of an accident, you may find that you are offered a vehicle that is not suitable for your needs. In some instances there may also be limitations on the amount of time you can use your replacement.

If you were not responsible for the accident, we can arrange for a comparable replacement vehicle to be delivered to your home or place of work, typically within 3 hours (if your vehicle is un-drivable) of starting your accident claim. Because we deal directly with insurer of the at-fault driver, this also means that you do not have to make a claim on your own insurance policy and you will have no excess to pay.

We and our partners can provide all makes and models of vehicles, so whatever type of vehicle you drive we can usually find a vehicle that matches the type and engine size of your own. The majority of vehicles we provide are also less than 6 months old.

Can you help with vehicle repairs and legal assistance?

We and our partners help thousands of drivers every year not only by providing replacement vehicles but with their repairs and legal issues too.

We have a UK wide network of approved accident repair centres which have been chosen based on their facilities, technical competence and customer service.

We will arrange for your repairs to be carried out at a repair centre that is based in your area, with regular updates as your repairs progress.

If wish to use a specific garage for your vehicle repairs, we can arrange this for you. Simply tell your claims advisor and they will make all the arrangements for you.

If you have sustained an injury as a result of the accident, we can put you in touch with the solicitors we work with who will guide you through the claims process.

We do not take any fees from your settlement, so you if your claim is successful you will always receive the full settlement amount awarded.

Should you have any other issues like loss of earnings or personal property, we can also provide help and assistance with these too.

Call us now on 02392 484 244 for free help and advice from one of our experienced claims advisors.

No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury