Accident Management for Prestige and Performance cars

Car Call and its partners provides bespoke commercial accident management solutions for prestige and performance fleet operators.

Our solutions

we and our partners can provide vehicle claims solutions for fleet operators, broker clients, dealerships and body shops. Our service enables you to focus on your core business by reducing accident related administration and maximising vehicle availability.

Business branding

We will brand the service to suit your business needs. This can include your marketing materials, telephone help-lines and email response services - ensuring brand continuity across your business.

Statistical reporting

Statistical data can be provided on a monthly/quarterly/yearly basis - in the form of custom reports generated directly from our Microsoft Dynamics CRM. These can be delivered either by email or via your own online account portal.

FNOL service

We will report all new fault claims directly to your insurer saving you time for your administration staff.

Legal assistance for non-fault claims

If the collision is non-fault, we can arrange for legal assistance to resolve issues including the recovery of losses for damaged property and claims for personal injuries.

Vehicle repairs

Your vehicles will be repaired using our national network of approved accident repair centres.

Vehicles of all types can be accommodated and will receive high quality repairs to manufacturer approved specifications.

All repairers use genuine parts and are of course fully guaranteed.

Replacement vehicles

Having a fully operational fleet of vehicles is essential to any business.

We and our partners can provide a wide range of prestige and performance vehicles to suit your requirements and they can be delivered typically within 3 hours (if your vehicle is un-drivable) of receiving a claim.

Reduce your operating costs

Car Call’s bespoke accident management services will complement any fleet operation and reduce your operating costs through a reduction in call volumes, administration and insurance overheads.

Call us on 02392 484 244 and we will be happy to discuss a solution for your business.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.

No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury