Accident Management for prestige cars


If you drive a prestige car, then Car Call Accident Management will resolve all your non-fault accident issues – without a claim on your insurance.

We and our partners help thousands of clients every year get their vehicles repaired at a superior accident repair centre, provide them with an appropriate replacement and arrange expert legal assistance.



To find out how we can resolve your accident issues without a claim on your own policy, call 02392 484 244 and we will be happy to help.

If you are not at-fault, our Accident Management service enables you to get the best possible resolution - but without having to make a claim your car insurance policy.


Why not use my insurer?

Unfortunately making a non-fault accident claim on your own insurance policy will almost certainly mean you have to pay the excess before your vehicle can be repaired. In addition to this, your renewal premium may increase as a result of your non-fault claim.

We arrange everything for you and when everything is complete, we recover the costs and charges from the at-fault driver’s insurer on your behalf.


What will you do for me?

We are not your insurer, so we are not constrained by the terms of your policy.

This means we can focus on providing the assistance you are entitled to, as the innocent victim of a careless driver.
  • We provide a comparable replacement for your prestige vehicle if yours is un-roadworthy and/or being repaired

  • Your replacement hire-car is delivered typically within 3 hours of accepting your claim

  • Your vehicle will be repaired at an appropriate manufacturer approved accident repair centre or at a repair centre of your own choice

  • The repairs to your vehicle are fully guaranteed

  • Legal assistance is provided by our partners for the recovery of expenses, lost earnings or claims for compensation

  • Our help line is available 24/7 to assist with any claim queries



To contact Car Call Accident Management, contact us on 02392 484 244 and we will get the claims process started straight away.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury