Accident Management for van claims


If you have had a no-fault accident in your van, Car Call accident management provides you with a cost-effective alternative to a claim on your van insurance.

We handle thousands of claims every year and we appreciate how vital it is for most van drivers to lose the use of their vehicle after an accident. That’s why we will provide you with a comparable replacement within 3 hours of qualifying your claim.

As the innocent victim of a careless or reckless driver– the insurer of the person responsible should pay all the costs involved to put you and your vehicle back in the same position you were before the accident.

That is exactly what we do for you – independently of your insurer.


The downside of an insurance claim

Typically making a non-fault claim on your van insurance policy means: -

  • You will probably have to pay your excess before your van is repaired

  • The cost is likely to increase because of the claim on your policy

  • Your no-claims discount is lost for that year

  • You may not get a suitable van as a replacement

  • You may have no choice where your van is repaired

  • Your policy may not include legal assistance and you may need it



About accident management

Car Call will arrange all the services you require from the list below and when you are happy with the repairs to your vehicle, we and our partners recover the costs from the insurer of the at-fault drivers insurer on your behalf.

  • We will deliver a comparable replacement hire-van for you when yours is being repaired and or if it is un-roadworthy

  • Your hire-van will be delivered to your home or place of work, typically within 3 hours of starting your claim

  • If your vehicle is a total loss, you can use your replacement van for up to 7 days after the receipt of your settlement cheque

  • Vehicle repairs will be carried out at an approved accident repair centre or at a repairer you choose

  • Legal assistance is supplied by our partner solicitors for issues such as - compensation, vehicle recovery costs and lost earnings



To get your van repaired and a replacement – all without a claim on your insurance, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury