Accident claims help line

If you have recently been involved in a car accident that was not your fault, we and our partners can provide you with comprehensive assistance to resolve your accident claim independently of your insurer. To find out how we can assist you without making a claim on your own insurance policy, call our car accident claims help line on 02392 484 244 and we will be happy to help.

Why you may not want to make a car insurance claim

Having a large excess on your car insurance policy can be one way to reduce the cost of your insurance. However if you make a non-fault claim you will almost certainly have to pay the excess before your vehicle repairs can be started.

This amount may be recoverable at a later date, but it could mean you have to initially find a large sum of money in order to start the claims process.

In addition to this, your claim could affect how much you pay to renew your policy.

How we independently help with an accident claim

We have helped thousands of motorists resolve their accident issues.

Your vehicle will be repaired; you receive a quality like-for-like replacement for your damaged vehicle and legal assistance if you need it. We and our partners recover the costs of the services we provide directly from the at-fault drivers insurer on your behalf.

Our service at a glance:

  • We and our partners provide you with a like-for-like replacement vehicle if yours is un-roadworthy and/or being repaired

  • The replacement vehicle can be delivered to your home or place of work and this happens typically within 3 hours of your claim being accepted

  • Your own vehicle will be repaired at one of our approved accident repair centres or at a repair centre you choose yourself

  • We can arrange legal assistance with issues such as lost earnings, expenses or claims for personal injury

  • You can contact us at any time to find out how things are going or for further advice about your claim

To find out how we can assist with your accident claim, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.

No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury