Accident repairs for Taxis


If you have had an accident in your Taxi, you obviously want the best possible repair for your vehicle, but as a Taxi driver - you will also need another plated hire-Taxi to use as a replacement.

If the accident you were involved in was not your fault, we and our partners can provide all of this for you.

Car Call have been providing independent accident assistance for individual Private Hire Taxi drivers and fleet Taxi operators for over 10 years now, giving us a unique insight into the needs of the industry and delivering the service they want.


Why not just claim on your own Taxi insurance?

You may well have the best Taxi insurance around, but can guarantee that your non-fault claim will not have an impact on the future cost of your insurance?

Because we operate independently of any insurer, we can offer you excellent accident aftercare without the restrictions of your insurance policy and your accident is resolved without it counting against you when next insurance premium hits your desk.

This also means that whatever excess you have – you won’t have to pay it and claim it back again later.

We make all the arrangements regarding your repairs, delivering a like-for-like replacement Taxi and arranging legal assistance to recover any un-insured losses.

We provide all this, then recover the costs back directly from the insurer of the at-fault driver on your behalf – simple.


So exactly what accident assistance do you provide?

We basically provide everything you would expect from a great Taxi insurance policy – but without the downside.

If you were not at-fault for your accident, we will arrange the following services for you.

  • A like-for-like replacement plated Taxi if yours is un-roadworthy and/or being repaired

  • Your replacement Taxi is delivered typically within 3 hours of accepting your claim

  • We will arrange repairs at one of our approved accident repair centres or at a repairer you specify yourself

  • Repairs to your vehicle are fully guaranteed and carried out according to your manufacturers specifications

  • We will arrange legal assistance with the recovery of travel expenses, lost earnings, damaged property and personal injury compensation claims

  • We will report your accident ‘for information purposes only’ to your insurer



We independently help thousands of drivers every year with their road accident claims.

If you would like to make your non-fault accident claim without a claim on your own insurance, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury