Adapted vehicle road accident claims


If you drive an adapted vehicle due to a disability, we can help you get the type of vehicle you need following your road accident. Call us on 02392 484 244 for free advice and assistance with your accident claim.

Disabled drivers can sometimes lose out following a road traffic accident because their insurance cover does not always include the provision of a suitably adapted vehicle to use when their car is being repaired.

If you have been involved in an accident that was not your fault, we should be able to help you get the type of vehicle that you need without you having to make a claim on your own insurance policy.

In addition to this we can also arrange for your vehicle to be repaired and provide legal assistance with your accident claim.

When you make your accident claim with us, we provide all the services you need and simply recover these costs directly from the insurer of the at-fault driver on your behalf.


How we help drivers with adapted vehicles

If we assist with your accident claim, we will do our very best to ensure that you get a replacement vehicle that includes the adaptions you need to get on with your daily activities with the minimum amount of disruption.

The benefits of our service also include:

  • It is not necessary to make a claim on your own insurance policy

  • There is no excess to pay

  • Your claim should not affect your renewal premiums

  • If your vehicle is deemed a total loss, you can use your replacement vehicle for up to 7 days following the receipt of your settlement cheque

  • Your replacement vehicle is delivered typically within 3 hours of starting your claim

  • We arrange for your vehicle to be repaired at an approved accident repair centre or at a manufacturer approved repairer of your own choice

  • 24 hour support with all aspects of your claim


If you would like further information or advice regarding your accident, simply call 02392 484 244 or just complete our simple online form using the button below.



No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury