An alternative to a car insurance claim?




If you are considering a claim on your car insurance policy following an accident, did you know there is an alternative to a claim on your car insurance if you were not responsible?



If you caused the accident, you will of course have to contact your insurance provider to get accident assistance. But if you did not, then you also have the option of getting independent claims assistance from Car Call.

Thousands of motorists every year avoid having non-fault claims added to their claims history by using our service instead.


Why use our service?

No insurance claim means no excess to pay, no loss of your no claims bonus and the cost of your annual insurance premium is not increased by an insurer because of your claim.

To find out more about our alternative claim’s assistance, call 02392 484 244 and we will be happy to help.


Who pays for it?

We independently arrange the assistance that you need and recover the costs associated with your claim directly from the at-fault driver’s insurer on your behalf.

Our claims service includes your vehicle repairs, provision of a comparable replacement vehicle and legal assistance.

Our claims service at a glance:

  • No need to claim on your own insurance policy

  • We deliver a comparable replacement vehicle for you to use for the duration of your claim

  • Replacement vehicles are delivered typically within 3 hours (if your vehicle is un-drivable) of accepting your claim

  • We arrange for your own vehicle to be repaired at one of our approved accident repair centres or at a repair centre you specify

  • Our partner solicitors can look into any accident related issues for you, including recovery of expenses, lost earnings or personal injury claims

  • Our claims team are available 24/7 to answer your queries



To get assistance now, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury