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Motor Accident?

Car Accident Management – why claim on your car insurance?


The whole Accident Management industry has developed because the quality of service they have been delivering to vehicle owners following non-fault accidents has basically - not been as good as it should be.

The basic principle of insurance is that if you are not responsible for an accident that has damaged your vehicle and/or your property – the insurer of the person responsible should pay all the costs involved in putting you and your vehicle back in the same position you were before the accident.


If you make a non-fault claim on your car insurance

Typically the disadvantages of making a non-fault claim on your own car insurance policy are as follows:-

  • You will probably have to pay your insurance excess before your car is repaired

  • The cost of your insurance is likely to increase as a result of your claim

  • If your no-claims discount is not protected, you could lose it

  • You may get a replacement vehicle, but it may not be appropriate for your needs

  • There could be limitations on the length of time you can use your replacement vehicle for


  • You may have no choice where your vehicle is repaired
  • Your policy may not get free legal assistance



Car Call UK Accident Management help thousands of people every year by providing non-fault accident assistance that does not require them to make a claim on their car insurance policy.

Because we are completely independent of your insurer - it means that the assistance we provide is not restricted by the terms and conditions of your policy. We will arrange all the services you require from the list below and when you are happy with the repairs to your vehicle, we and our partners recover the costs from the insurer of the at-fault drivers insurer on your behalf.

  • We provide a like-for-like replacement hire-car for you to use while your vehicle is repaired and if it is un-roadworthy

  • Your replacement hire-car will be delivered to your home or place of work, typically within 3 hours of starting your claim

  • If your vehicle is a total loss, you can use the vehicle for up to 7 days after the receipt of your settlement cheque

  • Repairs to your vehicle will be carried out at an approved accident repair centre or at your preferred repairer

  • Your vehicle repairs are fully guaranteed and carried out according to your manufacturers specifications

  • Legal assistance is arranged for issues such as - claims for compensation, vehicle recovery costs and lost earnings



Call 02392 484 244 to find out more and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
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