Car accident? How to make a personal injury claim



If you have been injured in a car accident, you may be looking to get compensation for the stress and discomfort you have suffered. Depending on the severity of your injuries, you may be entitled to receive anything from several hundred pounds to many thousands in compensation. To find out if you are eligible to claim, call 02392 484 244 and we will be happy to help.

Anyone who has suffered an injury due to someone else’s careless driving is entitled to make a claim for personal injury compensation.

We have helped thousands of motorists get the compensation they deserve. The solicitors we work with are specialists in car accident related issues including personal injury compensation, the recovery of lost earnings and the recovery of related expenses.

We will consider the circumstances of your accident, the extent of your injuries, any additional medical care and how the injury is likely to affect your life in the future. All these factors will be taken into consideration to determine the amount of compensation that will be sought from the third party on your behalf.

The solicitors we work with will clearly explain the process and what options are available to you. If you wish to proceed with your claim, We and our partners take care of everything for you and keep you informed at every stage of the process.

If you would like us to handle your entire car accident claim, we can independently provide you with the following services without you having to make a claim on your own insurance policy.

  • We and our partners provide you with a like-for-like replacement vehicle to use if yours is un-roadworthy or being repaired

  • Your replacement vehicle can be delivered to your home or place of work typically within 3 hours of starting your car accident claim

  • The damage to your vehicle is assessed by an independent automotive engineer

  • Repairs to your vehicle can either be carried out at one of our approved accident repair centres or at a repairer of your own choice

  • 24/7 support and assistance with your accident claim

  • All costs and charges will be recovered from the at-fault drivers insurer on your behalf

To find out more about our service call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.



No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury