Car accident and injury

If you have been injured as a result of a car accident that was not your fault, you will almost certainly be entitled to claim compensation from the insurer of the person responsible.

We appreciate that injuries sustained after a car accident can have a devastating impact on your life. Even minor impacts can cause injuries that may affect your ability to work for days or even months after the event.

One of the most common injuries sustained after a road accident is whiplash. This is caused by the rapid movement of the head and neck caused by the impact or sudden deceleration of your vehicle. Injuries of this type sometimes take time to manifest themselves in the form of pain and stiffness of the neck.

If you have suffered any injury as a result of someone else's careless or dangerous driving, we can look to arrange professional legal assistance for you.

Our independent car accident claims service includes support and assistance with all legal issues relating to a non-fault road accident claim.

How much compensation will I receive?

The compensation you could receive will depend on a number of factors:

  • The type of injury you have, based on the assessment of a medical professional

  • How the injury impacts your ability to carry out your normal daily activities

  • Whether or not the injury results in a permanent physical or mental disability

  • What short or long term medical care is required to treat the injury

Is there a lot of paperwork?

As with most legal issues there will always be some paperwork involved, but we ensure that it is kept to a minimum.

All documents associated with your claim will be clearly explained and an experienced advisor will guide you through every stage of the process.

To make a claim or simply find out more about our service, call us now on 02392 484 244 and one of our experienced claims advisors will be happy to help.

No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury