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Motor Accident?

Car accident claims Contact us


Car Call Claims line

We provide independent car accident claims advice and assistance to anyone who has had an accident caused by someone else’s careless driving. Our service enables motorists to get the assistance they need to get the damage to their vehicle repaired without making a claim on their own car insurance policy.


Independent accident assistance without having to pay your excess

We appreciate that many people could not afford car insurance at all without having a large excess on their policy. However, this also means that you will almost certainly have to find the money to pay the excess even if you were not responsible for the accident.

Your insurer should be able to recover this money at a later date, but you still have to find the money initially before repairs will be started on your vehicle.


Isn’t a claim on my car insurance the only way to get my car repaired?

No, it’s not. By using our independent claims service you can get your vehicle repaired, get a like-for-like replacement hire vehicle and legal assistance and without a claim on your own insurance policy.

We will report your accident to your insurer for you ‘for information purposes only’ and then organise all the assistance you need independently of your insurer.

Because we deal directly with the at-fault drivers insurer, it means that your insurer does not handle your claim and so you will not have to pay the excess and your no-claims bonus remains protected.


What assistance can you provide?

Because we are not restricted by the terms of your insurance policy, we can offer you all these benefits with your independent accident claim.

Our service at a glance.

Question Answer
Can I get a like-for-like replacement vehicle? Yes
Can my replacement be delivered to home or work? Yes
Can you organise the repairs to my car? Yes
Can I choose the repairing garage? Yes
Can you help with my compensation claim? Yes
Ethical solutions with the best possible settlement? Yes
An alternative to a claim on my own insurance? Yes
Can you just give me some free advice? Yes


If you would like help and advice with any accident that is not your fault, simply call 02392 484 244 or send us your contact details using the form on this page and we will contact you.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
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