Car accident claims Contact us



We provide independent car accident claims advice and assistance to anyone who has had an accident caused by someone else’s careless driving. Our service enables motorists to get the assistance they need to get the damage to their vehicle repaired without making a claim on their own car insurance policy.


Independent accident assistance without having to pay your excess

We appreciate that many people could not afford car insurance at all without having a large excess on their policy. However, this also means that you will almost certainly have to find the money to pay the excess even if you were not responsible for the accident.

Your insurer should be able to recover this money at a later date, but you still have to find the money initially before repairs will be started on your vehicle.


Isn’t a claim on my car insurance the only way to get my car repaired?

No, it’s not. By using our independent claims service you can get your vehicle repaired, get a like-for-like replacement hire vehicle and legal assistance and without a claim on your own insurance policy.

We will report your accident to your insurer for you ‘for information purposes only’ and then organise all the assistance you need independently of your insurer.

Because we deal directly with the at-fault drivers insurer, it means that your insurer does not handle your claim and so you will not have to pay the excess and your no-claims bonus remains protected.


What assistance can you provide?

Because we are not restricted by the terms of your insurance policy, we can offer you all these benefits with your independent accident claim.

Our service at a glance.

Question Answer
Can I get a like-for-like replacement vehicle? Yes
Can my replacement be delivered to home or work? Yes
Can you organise the repairs to my car? Yes
Can I choose the repairing garage? Yes
Can you help with my compensation claim? Yes
Ethical solutions with the best possible settlement? Yes
An alternative to a claim on my own insurance? Yes
Can you just give me some free advice? Yes


If you would like help and advice with any accident that is not your fault, simply call 02392 484 244 or send us your contact details using the form on this page and we will contact you.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury