Car accident claims Help and advice



To get independent car accident claims advice call 02392 484 244 and we will be happy to discuss the options available to you.


About our independent claims service

Thousands of drivers every year choose to use our independent non-fault service rather than make a car insurance claim, here’s why: -

  • They cannot afford to pay the excess on their policy

  • They don’t want their next insurance premium to go up

  • Their policy does not include a ‘like-for-like’ replacement hire vehicle

  • Their policy does not include legal cover



Our non-fault claims service eliminates all these problems in one go, because we manage your entire accident claim independently of any insurer.

We and our partners organise all the help that you need, without you having to claim on your car insurance because we deal directly with the at-fault driver's insurer on your behalf.

Depending on the circumstances of your collision, we can look to organise and provide the assistance you need to get your vehicle repaired and back on the road as quickly as possible.

If we are able to help with your claim, we will look to provide the following services for you: -

  • A like-for-like replacement for your vehicle if it is un-roadworthy or in the process of being repaired

  • Your replacement vehicle will be typically be delivered to you within 3 hours of starting your claim

  • Your vehicle will be inspected by an independent automotive engineer to assess the extent of the damage

  • We will arrange for your vehicle to be repaired at an approved accident repair centre in your area

  • If you have a preference, we can arrange for your vehicle to be repaired at a repair centre of your own choice

  • Your repairs are guaranteed

  • If you require legal assistance, we and our partners can provide this as part of your claim



Call us now on 02392 484 244 for help and advice with your accident claim. Alternatively complete the short form on the right-hand side of this page and we will call you right back.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury