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Car accident claims Help and advice


Car Call Claims line

To get independent car accident claims advice call 02392 484 244 and we will be happy to discuss the options available to you.


About our independent claims service

Thousands of drivers every year choose to use our independent non-fault service rather than make a car insurance claim, here’s why: -

  • They cannot afford to pay the excess on their policy

  • They don’t want their next insurance premium to go up

  • Their policy does not include a ‘like-for-like’ replacement hire vehicle

  • Their policy does not include legal cover



Our non-fault claims service eliminates all these problems in one go, because we manage your entire accident claim independently of any insurer.

We and our partners organise all the help that you need, without you having to claim on your car insurance because we deal directly with the at-fault driver's insurer on your behalf.

Depending on the circumstances of your collision, we can look to organise and provide the assistance you need to get your vehicle repaired and back on the road as quickly as possible.

If we are able to help with your claim, we will look to provide the following services for you: -

  • A like-for-like replacement for your vehicle if it is un-roadworthy or in the process of being repaired

  • Your replacement vehicle will be typically be delivered to you within 3 hours of starting your claim

  • Your vehicle will be inspected by an independent automotive engineer to assess the extent of the damage

  • We will arrange for your vehicle to be repaired at an approved accident repair centre in your area

  • If you have a preference, we can arrange for your vehicle to be repaired at a repair centre of your own choice

  • Your repairs are guaranteed

  • If you require legal assistance, we and our partners can provide this as part of your claim



Call us now on 02392 484 244 for help and advice with your accident claim. Alternatively complete the short form on the right-hand side of this page and we will call you right back.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
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