Car accident claims help for disabled drivers


If you are a disabled driver and have been involved in a car accident, we can help you get you back on the road again quickly and with the type of vehicle you need. Call us on 02392 484 244 for free advice and assistance with your accident claim.

We help both able bodied and disabled drivers get the help and assistance they need following car accidents. If you would like some advice regarding the best way forward following your accident we can advise you accordingly.

Our assistance is not limited to the terms of your insurance policy, because if the accident was not your fault we can act independently of your insurer on your behalf.

We appreciate that disabled drivers can sometimes have difficulty getting the specially adapted replacement vehicles they need with their car accident claims.

This is why we endeavour to provide a like-for-like replacement vehicle for you that includes the adapted controls and accessibility features that you need to continue your daily activities with the minimum of disruption.

Another advantage of making your accident claim with us is that it is usually not necessary to make a claim on your own vehicle insurance or have to pay the excess on your policy.


How we help disabled drivers

If your vehicle is damaged and un-roadworthy following an accident, getting a replacement vehicle with the correct adaption(s) is necessary to ensure that your ability to get about is not restricted in any way.

Part of our service includes finding and providing a suitable like-for-like replacement vehicle for you to use whilst yours is undergoing repairs.

The services we and our partners can provide with your accident claim include:

  • A suitable like-for-like replacement for your adapted vehicle

  • Your replacement vehicle is delivered to you typically within 3 hours of starting your claim

  • Repairs will be arranged at an approved accident repair centre or at a specialist repair centre of your choice

  • If you have equipment such as a wheelchair that has been damaged in the accident, the solicitors we work with can look to recover the replacement cost of this for you

  • If you been unfortunate enough to have suffered an injury, we can look to pursue a compensation claim on your behalf

  • Our experienced advisors provide 24/7 support with your accident related issues


If you would like further information or advice regarding your accident, simply call 02392 484 244 or just complete our simple online form using the button below.



No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury