Car accident claims help line



Call our car accident claims line if you were not responsible for the accident you were involved in and you will not need to claim on your own car insurance policy or pay your excess. Thousands of people benefit from our independent claims service every year, to find out how we can help you – call 02392 484 244 and we will be happy to help.

We all have to have car insurance to protect ourselves and others from the financial consequences of a road traffic collision.

However if you were not responsible for the accident you were involved in, you will almost certainly still have to pay the excess on your insurance policy before your vehicle can be repaired.


No need to claim on your car insurance policy

We and our partners help thousands of motorists every year resolve their accident related issues independently of their insurers. We and our partners organise the repairs to your car, provide you with a like-for-like replacement vehicle and also provide any legal assistance you need.

All the costs associated with your claim are then recovered by us directly from the insurer of the at-fault driver on your behalf. So everything is resolved without a claim on your own insurance policy.

Our service in detail:

  • You will be supplied with a like-for-like replacement vehicle if yours is un-roadworthy and/or being repaired

  • Your replacement vehicle will be delivered to your home or place of work typically within 3 hours of your claim being accepted

  • We arrange for your own vehicle to be repaired at one of our approved accident repair centres or at garage you choose yourself

  • We can arrange for legal assistance with issues such as lost earnings, expenses or claims for personal injury

  • You will have access to our 24 hour claims help line

If you would like us to help with your claim or you would just like some advice, call our car accident claims help line on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury