Car accident injury claim advice


Anyone who has been injured in a car accident that was not their fault is entitled to seek compensation. If you have questions or queries regarding your compensation claim, call 02392 484 244 and we will be happy to help to arrange independent legal advice for you.

We assist thousands of people every year get the help and advice they need to resolve their compensation settlements following non-fault road traffic accidents.

Compensation settlements will vary according to the type of injury sustained and how your life is impacted as a result.

Your settlement is intended to not only compensate you for the discomfort you have suffered in the accident, but it may also include costs for specialist treatment and for serious injuries, costs involved for long term care.

These costs may include:

  • Any long term discomfort caused by the injury

  • How the injury is likely to impact your life

  • If you will have a permanent disability

  • If specialist treatment or therapy is required

  • If you require specialist medical aids or equipment

  • Costs of personal care or assistance

  • Any special modifications you may need to your home

  • Adapted vehicle or mobility aid requirements

  • Loss of potential earnings resulting from a disability


We independently arrange legal assistance for you to ensure that you receive an appropriate compensation amount for your particular situation.


Can you help with other aspects of my accident

In addition to your injury, your appointed solicitor can also look into other related accident issues such as expenses, storage and recovery costs or lost earnings.

If your vehicle has been damaged in the accident we can also look to deal with your vehicle repairs and provide you with a like-for-like replacement to use if yours is un-roadworthy and/or being repaired.

If you would like us to help with your claim or you would just like some advice then call our car accident injury claims help line on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury