Car accident recovery


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Car Call can independently arrange the recovery and repair of your car if you were not the person responsible for the accident - without a claim on your car insurance policy. Call us on 02392 484 244 to get your vehicle recovered and start your non-fault accident claim today.


An alternative to a claim on your policy

If the accident that was not your fault, an insurer will almost certainly require you to pay the excess on your policy before repairs are started on your car.

It is also likely that your next renewal premium will increase because it makes no difference whether you were at-fault or not.

Our service is different because we independently organise the assistance you need and then recover these costs directly from the insurer of the at-fault driver.

Thousands of motorists every year benefit from our claims service, which includes the following assistance to resolve your accident – your insurer is not involved at all.

  • We will arrange for the recovery of your car to an approved accident repair centre

  • We will arrange for the delivery of a like-for-like replacement hire-car if yours is un-roadworthy or being repaired

  • Your replacement hire-car is typically delivered to your home or place of work within 3 hours of starting your claim

  • Your car is inspected by an independent automotive engineer to assess the damage to your vehicl

  • Repairs are started immediately at an approved accident repair centre or if you have a preference, at a repair centre of your own choice

  • Legal assistance is also provided by our partner solicitors with your claim

  • Costs are recovered directly from the insurer of the at-fault driver on your behalf



To start your independent accident claim today, call 02392 484 244 and we will be happy to provide assistance.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered, and information given on this page is provided by Car Call and its partners, no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury