Car accident repairs and no insurance claim?


If you have been involved in a car accident that was not your fault you can get you’re your car repaired without a claim on your car insurance policy.

Car Call and our partners help thousands of drivers every year by arranging their repairs, a hire-car and legal assistance – we then recover the costs from the at-fault driver’s insurer, so you don’t have to make a claim on your car insurance policy.

Call 02392 484 244 and get your car recovered now.


Accident assistance that is independent of any insurer

We all have to be insured in order to protect ourselves from the high cost of vehicle repairs following a road traffic accident. But making a non-fault claim on your car insurance can often end up costing you money.

If you make a non-fault claim on your car insurance policy: -

  • You will probably have to pay your insurance excess up-front

  • The cost of your future insurance is likely to increase because of the claim


Our service avoids this extra cost because we operate independently of insurers

We arrange the repairs to your vehicle, deliver a replacement hire-car and can organise legal assistance should you need it.

All the costs associated with our service are recovered directly from the at-fault driver’s insurer on your behalf.


What we provide for you

All the following services are available to you regardless of the type of cover you have on your policy.

  • Recovery of your vehicle to one of our approved accident repair centres or a repairer you choose

  • A like-for-like replacement hire-car for the duration of your repairs

  • Your replacement hire-car is delivered typically within 3 hours of accepting your claim

  • Damage to your car is assessed by an independent automotive engineer

  • We can arrange legal assistance with your independent claim

  • We and our partners recover the costs associated with our service directly from the at-fault driver’s insurer on your behalf



To recover your vehicle now or just find out more, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury