Car claim with Swiftcover Insurance?


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

If you have a Swiftcover Insurance policy, you may normally report all your claims to the Swiftcover Insurance claims line.

But did you know that if you are not at-fault, you can alternatively resolve all your accident issues without making a claim on an insurance policy?

To compare the benefits of accident assistance to those of your insurer, call 0330 058 1704 and we will be happy to help.


Not your fault – then why pay your excess?

If you have been involved in an accident that was not your fault, you will almost certainly find that you will still have to pay the excess - if you make a claim on your policy.

We and our partners help thousands of drivers every year to get their damaged vehicles repaired – without a claim on their insurance.

So you will not have to pay your excess up-front and then wait for weeks or months to get your money back. No claim on your policy also means your no-claims bonus is not affected and so there should be no increase in the cost of your next insurance premium because of the accident.


Will I get a quality repair and a decent hire vehicle?

Your vehicle will be repaired at one of our approved accident repair centres. Repairs are fully guaranteed, and our repairers only use genuine parts.

You will receive a like-for-like replacement hire vehicle, usually within 3 hours of starting your independent accident claim.


Does this cost me anything?

The costs, including ours are recovered from the at-fault driver’s insurance company when your claim is complete.


Do I have to notify my insurer?

Yes, they must be notified for ‘information purposes only’ so they don’t provide assistance for you, a claim is not made and you conform with the terms of your policy.

We and our customers believe the benefits are clear:

  • No need to claim on your car insurance policy

  • No excess to pay

  • Your no-claims bonus is not affected

  • We and our partners provide you with a like-for-like replacement for your damaged vehicle

  • Your replacement vehicle is delivered typically within 3 hours of starting your claim

  • Damage is assessed by an independent automotive engineer

  • We arrange your repairs at an approved accident repair centre

  • Our partner solicitors will provide help with the recovery of expenses or personal injury compensation if needed



To find out how we can help with your accident claim, call 0330 058 1704 for help and advice.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury