Car crash repairs if you are not at-fault and without a claim on your insurance?


Why add an accident claim to your car insurance history when you can get everything resolved without one?

We independently assist thousands of people every year do just that.

Amazingly there are still people out there who don’t realise that if an accident was not their fault, they can choose to make their accident claim without using their insurer.

Get your vehicle recovered and repaired without a claim on your car insurance - or any cost to yourself. Call us on 02392 484 244 and start your independent claim.


If you make a non-fault claim on your car insurance

A non-fault claim on an insurance policy will almost certainly mean you will have to pay any excess you have on your policy – up-front. If we deal your claim independently for you, you will not have to pay the excess at all.

What’s more – your annual insurance costs should not increase either, because your insurer does not deal with your accident claim.


Advantages of our independent claims service

We will provide the assistance you need and then recover the costs directly from the at-fault driver's insurer.


What happens next?

If your vehicle is damaged and is not safe to drive, we will arrange for a like-for-like replacement hire-vehicle to be delivered to you, typically within 3 hours of your claim being accepted.

We and our partners can provide most types of vehicles, from vans to sports cars, with most of these being typically less than 6 months old.

Your damaged vehicle will be recovered to one of our approved accident repair centres or to a repair centre you choose yourself.

If you have been injured, we can put you in touch with the solicitors we work with. They will provide the help and advice you need to pursue a personal injury compensation claim - if you wish to do so.

They can also assist with claims for lost earnings or damaged property as well.

To get obligation free help and advice with your no-fault car accident, please call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury