Car crash vehicle recovery


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

If you have had a car crash that was not your fault and you need it recovered from the roadside, we can arrange for your vehicle to be recovered, repaired, provide a replacement hire vehicle and legal assistance – without a claim on your insurance.

Anyone who has had an accident due to a careless driver is entitled to choose between a claim on their car insurance policy or an Accident Management provider such as Car Call.

To get your vehicle recovered to one of our approved accident repair centres now and find out how our accident assistance compares to a claim on your insurance policy, call 02392 484 244 to find out more.


Why use us instead of a claim on your policy?

Thousands of drivers every year choose our assistance over a claim on their car insurance.

If non-fault accident claim is made on your car insurance policy, your insurer will probably require you to pay your excess before your car is repaired. This should be recovered for you at later date – but by using our service, you have no excess to pay at all.

What’s more, you are also likely to lose your annual no-claims bonus and the cost of your insurance will probably go up because of your claim.

We operate independently of all insurers, so you will receive the assistance you need and then we recover the costs directly from the insurer of the at-fault driver on your behalf.


Your accident is resolved – with no claim on your policy

Because we and our partners are independent, it means we can offer you the full range of assistance, regardless of your type of cover or the features of your policy.

Everyone we assist gets the following benefits:

  • You car is recovered and taken to an approved accident repair centre

  • There is no claim on your own insurance policy

  • You have no excess to pay

  • Your no-claims is protected

  • The cost of renewing your policy is not affected by a claim

  • We organise the recovery of your damaged vehicle

  • We deliver a like-for-like replacement hire vehicle

  • Your replacement is delivered typically within 3 hours of accepting your claim

  • Your car can either be repaired at one of our approved accident repair centres or at a repairer you choose

  • Our partner solicitors will deal with the recovery of expenses, lost income and also any claims for injuries

  • You get 24/7 support with all your claim queries



To get your car recovered start your independent accident assistance now, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered, and information given on this page is provided by Car Call and its partners, no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury