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Motor Accident?

Car hire after a no-fault accident

We and our partners help thousands of drivers every year by dealing with their no-fault accident claims independently of their insurers. We and our partners organise everything you need including your replacement hire-car, repairs and legal assistance.

All costs associated with claim are then recovered on your behalf, directly from the insurer of the at-fault driver.

I don't make a claim on my car insurance policy?


We will report the accident to your insurer for 'Information purposes only' and then we handle everything else from there.

So, because you are not making a claim on your policy, you will not have to pay any excess and your no-claims bonus should stay the same.

Will I get a like-for-like replacement for my car?

It does not matter to us whether you have the best insurance cover in the world – or indeed the worst!

You will be provided with a like-for-like replacement hire vehicle that is of a similar type and engine size to your own.

Replacement vehicles are typically less than 6 months old and your replacement should be delivered within 3 hours of starting your accident claim.

We and our partners offer the same benefits to all our customers.

  • There is an alternative to a claim on your own insurance policy

  • There is no excess to pay

  • Your no-claims discount should remain protected

  • We provide a like-for-like replacement vehicle if yours is un-roadworthy and/or being repaired

  • Your replacement vehicle will be delivered to your home or place of work typically within 3 hours of accepting your claim

  • Your vehicle can be repaired at one of our approved accident repair centres or at an accident repair centre of your own choice

  • Repairs carried out on your vehicle are fully guaranteed

  • We arrange legal assistance with the recovery of travel expenses, lost earnings, damaged property or assistance with personal injury compensation claims

  • Free 24/7 help and advice with all aspects of your claim

If need a quality like-for-like replacement hire-car after a no-fault accident, or you would like us and our partners to manage your entire accident claim, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
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