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Motor Accident?

Car insurance claim. I want to choose who repairs my car


If you have been involved in a road traffic collision and you make a claim on your insurance policy – your insurer is likely to recommend that your vehicle is repaired at one of their approved repairers. This is because they agree favourable repair rates with certain repairers in exchange for providing them with a certain volume of business every year.

If as their customer, you ask to use your preferred repairer and this is not on their ‘approved’ list – they may charge you extra for allowing this.

However, if you were not at-fault for the accident, you also have the option of making an accident claim independently of your insurer, which enables you to choose exactly who you want to repair your vehicle at no extra cost

In-fact, our comprehensive non-fault claims service enables you to have all your accident issues resolved without the disadvantages of a claim on your car insurance policy.


The clear benefits of our service

Car Call UK and our partners help thousands of people every year get quality repairs carried out on their cars if they have been involved in non-fault road accidents.

Many people do not realise that there is actually an alternative to using own insurer to deal with the many issues surrounding a non-fault accident claim.

Allowing Car Call UK to manage your claim means that the services available to you are not restricted by the terms of your car insurance policy.

To us the benefits are clear: -

  • There is an alternative to a claim on your own insurance policy, so your no-claims bonus remains intact

  • No claim on your policy means no excess to pay

  • We and our partners recover the costs back from the at-fault driver’s insurer on your behalf.

  • We arrange for a like-for-like replacement hire vehicle for you, rather than something that may be too small or unsuitable

  • We can put you in touch with the solicitors we work with who can look to recover out-of-pocket expenses or pursue a compensation claim if appropriate



For more information about our services - please call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
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