Car insurance claims assistance



Fortunately most of us don’t make a habit of having car accidents and having to claim on our car insurance policy. But when it does happen, it can sometimes be difficult to know what you are entitled to or even if a claim on your policy is the best way forward. We independently assist car drivers to seek the best option for them and we can even manage your entire claim if you were not responsible for the accident. Call 02392 484 244 and we will be happy to help.


Is an insurance claim my only option after a car accident?

If you have had a car accident you have the right to choose who repairs your vehicle. If the accident was your fault, you will be responsible for the costs and charges incurred by the other driver. In this instance a claim on your policy is usually the simplest solution as your insurer should deal with everything for you.

If you were not responsible for the accident, you can claim on your own policy but you will almost certainly have to pay your insurance excess up-front before your vehicle is repaired and your no-claims bonus is likely to be affected.


The alternative to a claim on your policy

We can help you make a claim independently of your insurer, which means you will have no excess to pay and your no-claims bonus will not be affected. We deal directly with the insurer of the at-fault driver on your behalf, arrange the assistance you need and recover the costs and charges for you.

Find out what our customers say about our service here.

Our service includes:

  • A like-for-like replacement for your damaged car

  • Your replacement car is delivered typically within 3 hours of accepting your claim

  • Your car can either be repaired at one of our approved accident repair centres or at a repair centre of your own choice

  • Your car repairs are fully guaranteed

  • Legal assistance will be arranged for accident related issues including travel expenses, lost earnings, damaged property or claims for injury compensation

  • Recovery of all costs and charges associated with your claim

  • Advice and updates from our 24/7 help line


If you have a query regarding a potential insurance claim or you use any of our claims services, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury