Car repairs and like-for-like car replacement after non-fault accidents
Anyone who is not responsible for the accident they are involved in can make what is called a non-fault claim. Even though you could claim this back at a much later date, this also means that you may still have to pay any excess that you have on your policy before your vehicle can be repaired.
Our independent non-fault claims service helps any driver who has had a non-fault accident, make their accident claim independently of their insurers.
You still get all the help and assistance you would expect from an insurance claim, but without having any of the penalties associated with a claim on your insurance policy.
Consequently you will have no excess to pay and your no-claims discount should stay protected.
Our service costs are recovered from the at-fault driver’s insurer
Because we and our partners recover your costs and ours, directly from the insurer of the at-fault driver on your behalf.
We you provide a like-for-like replacement vehicle?
Yes. Regardless of the type of insurance policy you have, our independent claims service provides you with a like-for-like replacement vehicle within 3 hours of accepting your non-fault claim. This enables you to carry on with your daily activities with the minimum of disruption during the repair process.
Who repairs my car?
We have a network of approved UK Accident Repair Centres which we have approved based on their high standard of repairs and customer service.
All repairs are carried out according to manufacturer’s specifications and only genuine replacement parts are ever used.
If you would like your vehicle repaired at a specific manufacturer approved repair centre, that's no problem, simply tell your claims advisor and we will make all the arrangements for you.
But I may need legal assistance with my claim?
We can arrange legal assistance for you. If you have any un-insured items in your vehicle or you are likely to lose income due to injury, the solicitors we work with should be able to help you recover these costs for you.
If you have been injured., we will arrange legal assistance to help you pursue a claim for personal injury compensation, and as always - they will look to achieve the best possible settlement for you.
To find out more, give us a call on 02392 484 244 or submit a web enquiry from this page and we will call you back.
Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.