Compare Car Insurance to Accident Management


Thousands of motorists every year are now realising that using their car insurance company is not the best way to deal with any non-fault accidents. They are now turning to Accident Management companies like us for help instead.

The key disadvantage for any motorist when making a non-fault claim on their insurance is this:

A non-fault insurance claim = your insurance premiums will probably go up

As well as your car insurance costs going up, you will also have to pay any voluntary/compulsory excess on your policy before the repair to your car is authorised – which could be a large amount of money to find at short notice.

Your insurer should offer to recover your excess from the at-fault party’s insurer, but it could take weeks or even months before it is returned to you.


All the benefits with none of the disadvantages

Car Call and its partners enable you to get the same accident assistance you would expect from your insurer – but without the disadvantages of a claim on your policy.

Because we and our partners recover the costs of this assistance directly from the at-fault drivers insurer, it means that you do not need to make a claim on your own insurance policy, you do not have to pay any excess and your no-claims bonus remains protected.

All the costs associated with your claim are recovered directly from the at-fault drivers insurer on your behalf.


Providing quality accident aftercare

Our experienced claims team will make all the arrangements necessary to ensure that any issues you may have are resolved promptly and efficiently.

We and our customers believe the benefits of our claims service are clear: -

  • We arrange for the recovery of your vehicle

  • We arrange for the repairs to your car to be carried out at an approved repairer or at a repairer of your choice

  • We arrange a temporary like-for-like replacement hire-car

  • We can assist with the recovery of lost earnings

  • We arrange legal help to pursue claims for injury compensation

  • There is there is an alternative to a claim on your own insurance policy



To find out how you could benefit from our service, please call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.



No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury