Compensation after an accident?

Injury compensation may be available to anyone who has been injured as a result of someone else’s negligence or carelessness. Depending on the extent of the injury the value of your claim settlement could be anything from several hundred pounds to many thousands. Call us now to find out if we can assist with your compensation claim on 02392 484 244 and our friendly claims advisors will be happy to help.

Making an injury compensation claim need not be a complicated process. In fact we like to make things as simple as possible for you, we can even bring the paperwork you need to sign to you and explain what’s involved if you wish.

In addition to pursuing the injury compensation claim on your behalf, if your injury was caused as a result of a road accident we can also handle this side of things for you too

We may be able to assist you independently of your insurer, which will mean it is not necessary to make a claim on your own insurance policy.

The benefits of making your entire car accident claim in this way include:

  • We can also recover other costs and expenses you may have had as a result of the accident

  • We can provide you with a like-for-like replacement for your un-roadworthy vehicle

  • Repairs to your vehicle will be organised and carried out at an approved accident repair centre for you

  • You will not have to pay the excess on your car insurance policy

  • Your no-claims bonus should not be affected

  • We recover all the costs directly from the insurer of the at-fault driver


The help you need could just be phone call away, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call, no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.



No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury