Comprehensive Accident Management
for your fleet

Managing a fleet of vehicles provides numerous challenges to any business trying to keep control of its costs whilst maintaining an effective fleet operation. To find out how we can complement your fleet management, call us now on 02392 484 244 for more information.

If any of your vehicles are off the road for any length of time due to an accident, these can quickly tie-up administrative resources in order to resolve the situation.

If you do not have these resources available it can mean that time taken to get everything resolved can take much longer than necessary, costing you money and leaving you short of a much needed vehicle.

Let us take control

As accident management specialists we take control of the entire accident claims process for you. You will be provided with a dedicated claims line so that our advisors can capture all the information into our claims management system.

The system we use is custom designed to manage every aspect of your claim. Providing the information we need to process claims quickly and the information you need to monitor its progress.

With our own approved repairer network, a wide variety of replacement vehicles and dedicated legal team, we have everything in place to resolve your accident related issues promptly and efficiently.

The services you need

The key benefits of our service are outlined below:

  • Dedicated 24/7 branded claims helpline

  • Protect your future insurance premiums

  • Keep your drivers mobile with comparable
    replacement vehicle

  • Vehicle replacement for all your non-fault drivers
    within 3 hours

  • Wide variety of replacement vehicle types

  • Transparent Management Information provided monthly

  • Full uninsured loss recovery

  • Guaranteed repairs at our Approved Repairer network

  • Legal assistance with accident related issues

  • Minimise your fleet costs and disruption to your business

To find out how we can simplify your accident claims processing, contact us now on 02392 484 244 and we will be happy to discuss your requirements. Alternatively click here to submit your enquiry online.

No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury