Courtesy car cover is a term used by insurers to enable you to be provided with a basic replacement vehicle to use, if yours is unroadworthy or being repaired following a road accident. Sometimes it is included with your policy and sometimes it is provided as an ‘optional extra’.
What you are entitled to by law, if you are not at-fault for an accident
If you are not at-fault for an accident, you are entitled to have your vehicle repaired back to its pre-accident condition and be provided with enough assistance to minimise effects of the accident on your daily life.
In the case of your unroadworthy vehicle, it means you should be provided with a like-for-like replacement to use, for as long as you need it.
Your insurer may charge you for it, but we don’t
Yes it's true, if you have been involved in an accident that was not your fault, we can arrange for a like-for-like replacement hire car to be delivered to your door.
We can recover the cost of the hire vehicle, and other costs associated with your accident, from the at-fault drivers insurance company.
Here at Car Call UK we and our partners pride ourselves on our service to our customers and providing replacement vehicles is just a small part of our service. We can also arrange for your vehicle to be repaired by one of our network of approved accident repair centres.
In addition to this, if you have sustained an injury as a result of the accident the solicitors we work with will ensure that you receive the best possible compensation settlement.
If you have had an accident that was not your fault, call us on 02392 484 244 for free help and advice from an experienced claims advisors.
Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected