Crashed your vehicle Get it recovered today


If you have been involved in a car accident and you were responsible, unfortunately you will have to get in touch with your insurer to arrange the recovery of your vehicle.

If however, the accident was not your fault we can recover and repair your vehicle without a claim on your car insurance policy.

Call us now on 02392 484 244 to get your vehicle recovered and start your non-fault accident claim now.


How our service benefits you

Car Call and our partners helps thousands of drivers independently of their insurers every year.

Depending on the circumstances of your accident, our service can enable any policyholder to get their accident issues resolved but without a claim on your own insurance policy.


Why not just claim on your insurance?

Well - if the accident that was not your fault, your insurer will almost certainly require you to pay the excess on your policy.

You are also likely to find that your next renewal premium will increase as a result of a non-fault claim on your policy.

When we assist with your claim, we independently organise the assistance you need and then recover these costs directly from the insurer of the at-fault driver.

If we can assist with your claim, we and our partners can provide the following services for you: -

  • We will arrange for the recovery of your vehicle to an approved accident repair centre

  • We will arrange for you to receive a like-for-like replacement vehicle if your own vehicle is un-roadworthy or being repaired

  • Your replacement vehicle will typically be delivered to your home or place of work typically within 3 hours of starting your claim

  • Your vehicle will be inspected by an independent automotive engineer to assess the damage to your vehicle

  • Your damaged vehicle will then be repaired at an approved accident repair centre or if you have a preference, at a repair centre of your own choice

  • Legal assistance is also provided with your claim



To find out how we can help following your accident, call 02392 484 244 and we will be happy to provide assistance.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury