Direct Line Insurance car claim?


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

If you have a Direct Line Insurance car policy, you may normally get in touch with their car claims line following a non-fault accident.

To find about our alternative non-fault claims assistance and how it compares to a claim on any car insurance policy, call 0330 058 1704 and we will be happy to help.

Having an excess on your car insurance policy can help keep the cost of insurance down. However, this is still likely to be payable even if the accident was not your fault.

You should be able to recover the amount you paid a later date, but wouldn’t it be better if you didn’t have to pay it at all?


A non-fault car accident claim and no excess to pay

Car Call and its partners can give you the opportunity to make a non-fault accident claim without making a claim on your car insurance.

You still get your vehicle repaired, a replacement hire vehicle and legal assistance – but don’t have to claim on your car insurance.

Because we and our partners resolve your accident issues independently of your insurer, it means you will have no excess to pay and the cost of you’re your next policy renewal should not increase due to your accident.

We and our partners arrange the assistance you need and recover the costs on your behalf, directly from the at-fault driver’s insurance company.


Comprehensive accident assistance

Another advantage of making your accident claim with us is that the level of service we provide does not dependent on your type of insurance cover. All our customers receive the same level of service.

So you get a like-for-like replacement hire-car regardless of the insurance cover you may have.

The services you will receive are shown below:

  • Costs will be recovered from the at-fault driver’s insurance provider

  • A like-for-like replacement hire car will be provided for you to use if your vehicle is un-roadworthy and being repaired

  • Your replacement hire-car will be delivered to your home or workplace typically within 3 hours of accepting your claim

  • We organise a fully guaranteed repair at an approved accident repair centre in your area

  • Your repairs do not have to be carried out at the repair centre we recommend, you can choose your own repairer if you wish

  • Legal help and assistance from our partner solicitors is included with our service

  • If you or your passengers have been hurt in the accident, they can help you pursue a claim for injury compensation



To find out more, please call us on 0330 058 1704 and our UK based claims team will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury