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Motor Accident?

Direct Line Insurance car claim?


Why you may not want to make a claim on your own policy. Compare our services to those provided in your policy, contact us today.

Car Call Claims line

Get free independent alternative advice by calling Car Call UK today on the number above and compare our services to that of your insurance company after an accident.

If you have a Direct Line Insurance car policy, you may normally get in touch with their car claims line following a non-fault accident.

To find about our alternative non-fault claims assistance and how it compares to a claim on any car insurance policy, call 0330 058 1704 and we will be happy to help.

Having an excess on your car insurance policy can help keep the cost of insurance down. However, this is still likely to be payable even if the accident was not your fault.

You should be able to recover the amount you paid a later date, but wouldn’t it be better if you didn’t have to pay it at all?


A non-fault car accident claim and no excess to pay

Car Call UK and its partners can give you the opportunity to make a non-fault accident claim without making a claim on your car insurance.

You still get your vehicle repaired, a replacement hire vehicle and legal assistance – but don’t have to claim on your car insurance.

Because we and our partners resolve your accident issues independently of your insurer, it means you will have no excess to pay and the cost of you’re your next policy renewal should not increase due to your accident.

We and our partners arrange the assistance you need and recover the costs on your behalf, directly from the at-fault driver’s insurance company.


Comprehensive accident assistance

Another advantage of making your accident claim with us is that the level of service we provide does not dependent on your type of insurance cover. All our customers receive the same level of service.

So you get a like-for-like replacement hire-car regardless of the insurance cover you may have.

The services you will receive are shown below:

  • Costs will be recovered from the at-fault driver’s insurance provider

  • A like-for-like replacement hire car will be provided for you to use if your vehicle is un-roadworthy and being repaired

  • Your replacement hire-car will be delivered to your home or workplace typically within 3 hours of accepting your claim

  • We organise a fully guaranteed repair at an approved accident repair centre in your area

  • Your repairs do not have to be carried out at the repair centre we recommend, you can choose your own repairer if you wish

  • Legal help and assistance from our partner solicitors is included with our service

  • If you or your passengers have been hurt in the accident, they can help you pursue a claim for injury compensation



To find out more, please call us on 0330 058 1704 and our UK based claims team will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
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