Disabled access vehicle claims


We appreciate that if you have a disability, maintaining your independence with a suitable replacement disabled access vehicle following a road accident is crucial. Call us on 02392 484 244 for free advice and assistance with your accident claim.

If your vehicle has been damaged in road accident, you will usually need a replacement vehicle to enable you to get around while your vehicle is repaired.

Car insurance policies often have the option of a replacement vehicle or courtesy car. However even if you have this on your policy, they may not be able to provide a vehicle with access or controls that are appropriate for your disability.

We specialise in independently helping drivers get the help they need following accidents that were not their fault.

We and our partners organise the repairs to your own vehicle, provide you with a replacement vehicle and any other assistance you require to minimise the disruption to your normal daily activities.

We and our partners recover these costs directly from the insurer of the at-fault driver.


More about our service

Our aim is to ensure that you get the assistance you need and to manage the entire claims process for you.

The benefits of our service include:

  • We will endeavour to provide a suitable like-for-like replacement for your disabled access vehicle

  • Your replacement vehicle will be delivered to you typically within 3 hours of starting your claim

  • Your vehicle repairs will be carried out at an approved accident repair centre or at repair centre of your own choice

  • If any mobility equipment in your vehicle was damaged in the accident, the solicitors we work with can look to recover the repair or replacement costs for you

  • If you have suffered an injury, the solicitors we work with can look to pursue a compensation claim on your behalf

  • We provide 24/7 support with all your accident related issues


If you would like further information or advice regarding your accident, simply call 02392 484 244 or just complete our simple online form using the button below.



No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury