Don’t lose your no claims bonus on a non-fault motorcycle claim


Many people would just claim on their motorcycle insurance if they have a non-fault accident, but why? – there are several disadvantages to making non-fault claims on your insurance, including losing your annual no-claims.


Why use our service?

Thousands of road users choose to use our service every year. This is because it can offer many advantages over a ‘standard’ insurance claim.

  • You do not need to make a claim on your own motorcycle insurance policy

  • You do not have to pay any excess and your no-claims bonus remains protected

  • Your insurance premium will not increase as a result of your accident

  • We provide a like-for-like replacement motorcycle or hire car if you have a full licence



In addition to the above, you also get your motorcycle repaired at a repairer you can choose yourself and we also arrange legal assistance with your claim.


Who pays for all this?

We and our partners recover the costs directly from the insurer of the person caused your accident.

You get the kind of accident assistance you would expect from an expensive fully featured insurance policy – except you don’t need one!

  • An independent automotive engineer will inspect your motorcycle and prepare an estimate for the repair

  • We arrange repairs for your motorcycle at an approved repairer or at a repairer of your choice

  • Our repairers only use genuine manufacturer replacement parts and repair procedures

  • A like-for-like replacement hire motorcycle or hire-car (if appropriate) will be delivered to typically on the same day you start your claim

  • The solicitors we work with will recover the costs of any damaged clothing/equipment and can look to recover any lost income due to time off work

  • They can also pursue an injury compensation settlement if you wish to do so



To get the your accident issues resolved without any hidden costs, call us today on 02392 484 244 and our UK based claims team will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury