Don't pay excess if a car accident wasn't your fault

By increasing the voluntary excess on your car insurance policy, you are agreeing to pay towards the cost of your claim so that your annual renewal costs are kept to the minimum.

However, even if an accident was not your fault, your insurer will almost certainly still require you to pay this excess towards the cost of the repairs - up-front. This may be a considerable sum of money to find for some drivers, so how can this be fair?

Your insurer will probably say ‘the amount can normally be recovered at a later date’, but you could still find yourself out of pocket for a long period of time whilst your insurance claim is being processed.

We and our partners help thousands of motorists every year avoid just this situation.

At Car Call, we process your accident claim independently of your own insurer, so there is an alternative to a claim on your policy or pay your excess in order to get the assistance you need after an accident.

We and our partners recover the cost of your repairs, provision of a comparable replacement hire vehicle and professional legal assistance directly from the at-fault driver’s insurer.

So you don't have any costs to pay up-front, have any excess to pay and your policy renewal costs should not be affected by your claim.

In addition to this, our UK based claims team will take care of all the necessary arrangements for you, enabling you to get on with your daily activities with the minimum of disruption.

To find out more about our service, call us now on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.

No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury