Expert car accident claims advice



Thousands of car accidents occur in the UK every day. This means that thousands of motorists have to spend their own time and energy trying to sort out the many issues that can arise as a result a road traffic accident.

If you were at-fault for the accident - you will typically have to make a claim on your car insurance policy.

However if you were not at-fault, making your accident claim independently of your insurer can have many advantages over a claim on your own car insurance policy.


Independent assistance after a non-fault accident

If you are recovering from the stress and discomfort of being involved in a car accident that was not your fault, we at Car Call and our partners can help.

Under UK law you are entitled to claim back ALL your costs and expenses from the at-fault driver’s insurance company. This means that you can have an equivalent replacement hire-car, you can recover any lost income and expenses and you can receive compensation for injuries.

At Car Call we and our partners can make all these arrangements for you. We will deal with the majority of the paperwork, phone calls and general organisation for you. Our experienced claims advisors will discuss your requirements with you and keep you informed with how everything is progressing, letting you know at every stage what you need to do and when you need to do it.

Because your insurer does not handle your non-fault claim - you will have no excess to pay and your next insurance premium should not increase.

In summary, we can arrange the following services for you: -

  • If your vehicle is un-roadworthy or being repaired, we will deliver a like-for-like replacement vehicle to your home or place of work, typically within 3 hours of accepting your claim

  • We will arrange for your vehicle to be repaired at an approved accident repair centre that is local to you

  • If you would like the repairs carried out at a manufacturer approved repairer or you would just like to use a particular garage, let us know and we will make the arrangements for you

  • Professional legal assistance is included with our service

  • We can help with accident related issues such recovery charges, uninsured losses and claims for compensation

  • Your claims advisor will arrange everything for you and keep you up to date with your claims progress



To find out more about our services, call 02392 484 244 or send us your contact details using the form on this page and we will call you back.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury